This was recently posted to our Texas Library Association’s public libraries thread and thought we’d be the right group for the job! I can easily see this being part of the future LFP resources page. Does anyone already have something to help?
Does anyone have any good training materials or resources for training library staff on patron privacy?? I’m talking the basics of patron privacy, especially for support staff who aren’t necessarily versed in the core values of libraries.
Much of what I’ve found is more specific to digital privacy and security. I’m looking for training materials on things like why we won’t give out patron borrowing history to someone other than the cardholder, why we won’t call someone to tell them when their relative is seen in the library, why we require a court order to release patron records to the authorities, etc.
I know TLA has the A-Z training for support staff but the new series hasn’t started yet and I’m looking for something now.
Thanks in advance!!
Kelly Brouillard, MSSW, MLS
Adult Services Supervisor
Lewisville Public Library
1197 W. Main St. | Lewisville, TX 75067
972.219.3758 | firstname.lastname@example.org