This was recently posted to our Texas Library Association’s public libraries thread and thought we’d be the right group for the job! I can easily see this being part of the future LFP resources page. Does anyone already have something to help?
Does anyone have any good training materials or resources for training library staff on patron privacy?? I’m talking the basics of patron privacy, especially for support staff who aren’t necessarily versed in the core values of libraries.
Much of what I’ve found is more specific to digital privacy and security. I’m looking for training materials on things like why we won’t give out patron borrowing history to someone other than the cardholder, why we won’t call someone to tell them when their relative is seen in the library, why we require a court order to release patron records to the authorities, etc.
I know TLA has the A-Z training for support staff but the new series hasn’t started yet and I’m looking for something now.
Thanks in advance!!
Kelly
Kelly Brouillard, MSSW, MLS Adult Services Supervisor
Lewisville Public Library
1197 W. Main St. | Lewisville, TX 75067
972.219.3758 | kbrouillard@cityoflewisville.com
Digital Privacy and Data Literacy Project https://dataprivacyproject.org/ (great digital curriculum that you can perhaps change out digital aspects to non-digital information?)
Seeing all these resources is making me go cross-eyed! I wonder if there’s a role for us to aggregate some of this knowledge and information to make for a one-stop shop. Also, as we’re all embarking on our group projects we should be mindful that we don’t duplicate efforts as there is so much more work to be done.
librarians love an uncurated link list! I went ahead and looked over what was there:
The one TJ shared is a link list that appears to have been last updated in 2017. It mostly refers to ALA’s own resources which do not go into much depth.
in general I think aggregated lists make people feel dizzy. in my opinion, we should have one or two LFP-created staff trainings that live on the website and not point back to all these others (unless we use their work, then we can cite them in the training).
King Library link is a privacy policy
ILA link is a privacy policy best practice doc from 2006 that uses tracking cookies on the site
The Data Privacy Project had some decent stuff but their trainings don’t go into a lot of depth about what to do next. But you can get some ideas about explaining the problems from them (they also don’t talk about the problems politically).
Cornell link is a privacy policy
Santa Clara link is a privacy policy
OLC link is…many modules about conducting a reference interview
The chooseprivacyeveryday.org link is many many pages of text that appears to cobble together old resources of ALAs. The most recent citation in the bibliography is 2009. Most of the links are dead, including a few of their own (what is privacyrevolution.org, and did it ever exist?!)
U of Illinois link is about creating privacy policies, not staff training
101 level TED talk from Glenn Greenwald about why privacy matters. Might be useful for something.
Couldn’t watch this ASD/teachertube video because the ads that kept popping up were too distracting
Another pretty dated video mostly talking about banned books
study.com says I must create an account to continue watching
More records management from SJSU
Wildcard FOIA tutorial from foia.gov. Not sure what this has to do with patron privacy!
so my overall response to that link list is that most of it is trash, and I would look over the good stuff and see how it helps you create an updated staff training.